SIX STEPS TOWARD MAKING YOUR ORGANIZATION A WINNER—NOW!

Is your organization lagging or leading in your industry? Are your employees whiners or winners? Do your customers rage or rave about your service?Are sales slumping or soaring?

Bill Lampton, Ph.D., spent twenty-three years in management. From direct experience, he knows what it takes to change an organization’s ranking. . .how to go from worst to first! Here are six steps Bill will help you take toward the winner’s circle!

ONE: TRAIN YOUR PEOPLE IN THE BEST USE OF TECHNOLOGY
E-mail: Appropriate style and “netiquette,” “nastygrams,” personal misuseRegular phone: Ten ways to get more phone calls returned, voice mail tipsCell Phone: Cell phone “addiction,” cell phone courtesyWeb sites: Do’s and don’ts for the company Web siteBlog: How to establish and maintain a blog (Web log), to keep clients and customers informed--and interacting with you

TWO: TRAIN YOUR PEOPLE TO SPEAK CONFIDENTLY AND PERSUASIVELY
As a professional speaker, Bill generates dramatic improvements through his Presentation Skills Training. Your leaders will demonstrate greater poise and purpose when they:
· Direct meetings
· Speak to civic groups
· Lead Board retreats
· Explain a complex health care policy
· Justify necessary restructuring of the organization

THREE: IGNITE YOUR ANNUAL MEETING WITH BILL’S KEYNOTE SPEECH
Technology has not replaced the Annual Meeting as an opportunity for sharing information, recognizing and rewarding loyal workers, boosting morale and getting in high gear for the next twelve months.Do as many organizations have done: Bring in Dr. Bill Lampton for your meeting/convention. Consider what his clients say:
“In all the years that I have been organizing conferences, Bill Lampton is one of the very best speakers that I have ever heard. He has a way of making his material flow effortlessly while keeping the attendees entertained and energized.” Braden Albert, HR Star Conference

“Insightful, stimulating and entertaining, Dr. Bill Lampton delivers a knockout presentation! He provides practical ideas and strategy that will contribute to peak performance.” E. Earl “Sonny” Hays, Ph.D., Retired CEO, Boy Scouts of America, Arizona

“I love your presentation style!” Dee Shepherd, Missouri Bar

NOTE: SCROLL TO THE BOTTOM OF THIS PAGE TO WATCH BILL'S VIDEO!

FOUR: CREATE A CULTURE OF CUSTOMER CARE
Second-rate organizations settle for traditional Customer Service. What’s wrong with that? Well, you can serve people without caring for them. Let Bill help you establish Customer Care throughout your organization. You will learn:
· What to say to customers, and what not to say
· How empathic listening will resolve many customer complaints
· How to respond to written complaints
· “Best practices” from the world’s best customer care companies

FIVE: ENABLE PEOPLE WITH DIFFERENT COMMUNICATION STYLES TO WORK TOGETHER PRODUCTIVELY
You have seen it happen. A benevolent, kindly manager retires, and the new manager comes in full speed ahead—like Bob Nardelli at Home Depot or Jack Welch at General Electric. Also, you watch clashes between your cautious, slow-moving financial director and the “let’s do it now regardless of cost” divisional vice president. How do you resolve these energy-draining conflicts?Using the highly respected DISC system of Personal Style Analysis, Bill enables your staff and employees to identify their own styles, understand the styles of others and then adapt their styles to foster productive interaction, minimizing confusion and disharmony.

SIX: ESTABLISH A CRISIS COMMUNICATION PLAN
Fires, board resignations, CEO turnover, massive layoffs, sexual scandals--we call them “emergencies” and “accidents” because nobody plans them—who would want to? However, we can plan how we will react when a crisis occurs.As a result of Bill’s “Media Magic” program, your people will:
· Prepare press releases in the proper format
· Cultivate support from media leaders prior to threatening events
· Know what to say instead of “no comment”
· Avoid statements that might foster lawsuits or insurance losses
· Conduct a press conference with professional class