Passionate Leadership
Nonverbal Communication
According to some studies, communication between people is more that 50 percent nonverbal. That being the case, we all should take a moment to make sure we are not unintentionally sending out the wrong messages to our clients and co-workers.
1. The eyes are the windows to the soul. They display what you're thinking and feeling. Look the other person in the eye when you are having a conversation, whether the topic is simple or serious.
2. Pay attention to your body position and posture. Leaning forward and facing someone unconsciously communicates receptiveness and interest. Turning away or staring off into space says you're not really there.
3. Multitasking while someone is trying to talk with you is both disrespectful and unproductive. Chances are you're going to have to have the conversation again because you don't remember everything when you're trying to do two things at once.
4. Your face speaks volumes. A frown, a disapproving look, or rolling your eyes will communicate judgment. Don't let your face speak before you are ready with the appropriate words. Notice how just a nod of your head can send a message of encouragement or, if done in a negative manner, disapproval.
5. Avoid distractions. If you are not fully focused on whomever you are trying to connect with, he or she will notice that you are not completely engaged in the conversation. This sends the message that you don't care.
6. Shaking hands can send a powerful message. For example, the two-handed shake expresses deep sincerity, a high five shows mutual approval, and a sincere grip inspires trust. Avoid a limp or dead-fish handshake; it will make the other person question the connection.
7. Be aware of personal space. Physical proximity is important. Some people need as much as three feet between themselves and the person they are talking to. If you don't know what's comfortable for the other person, just ask.
8. Gestures can mean different things to different people. In some cultures, waving your hand can say, "Good to see you," and in others, the same movement can express something derogatory. Learn to be sensitive to how people who you work with interpret your movements.
9. Smells, clothing, and color choices all send messages. Your perfume could be alluring, overpowering, or offensive. It could also make those with more sensitive noses sneeze. Our clothing says we're cool, we're conservative, or we're unemployed. Pay attention to how others react to your personal style and make sure you're not sending unintentional messages.
10. If you really want to get a good read on how you come across to other people, videotape yourself. If you don't like something you see, you have the power to change it.
Becoming aware of your ability to communicate nonverbally can stop molehills from becoming mountains and can help you navigate the most challenging conversations.
About Barton Goldsmith, Ph.D.
For more than two decades Fortune 500 companies, educational institutions, and government organizations worldwide have relied on Dr. Barton Goldsmith to help them develop creative and balanced leadership. He is a highly sought-after keynote speaker, business consultant and author. His columns appear in over 500 publications, including the Chicago Sun-Times, the Detroit News, and the Los Angeles Business Journal. Considered an expert on small business, he has spoken worldwide to groups of 10 to 5,000, and is in high demand for Keynotes, Training and Consulting. He may be contacted through his web site or at (818) 879-9996.
According to some studies, communication between people is more that 50 percent nonverbal. That being the case, we all should take a moment to make sure we are not unintentionally sending out the wrong messages to our clients and co-workers.
1. The eyes are the windows to the soul. They display what you're thinking and feeling. Look the other person in the eye when you are having a conversation, whether the topic is simple or serious.
2. Pay attention to your body position and posture. Leaning forward and facing someone unconsciously communicates receptiveness and interest. Turning away or staring off into space says you're not really there.
3. Multitasking while someone is trying to talk with you is both disrespectful and unproductive. Chances are you're going to have to have the conversation again because you don't remember everything when you're trying to do two things at once.
4. Your face speaks volumes. A frown, a disapproving look, or rolling your eyes will communicate judgment. Don't let your face speak before you are ready with the appropriate words. Notice how just a nod of your head can send a message of encouragement or, if done in a negative manner, disapproval.
5. Avoid distractions. If you are not fully focused on whomever you are trying to connect with, he or she will notice that you are not completely engaged in the conversation. This sends the message that you don't care.
6. Shaking hands can send a powerful message. For example, the two-handed shake expresses deep sincerity, a high five shows mutual approval, and a sincere grip inspires trust. Avoid a limp or dead-fish handshake; it will make the other person question the connection.
7. Be aware of personal space. Physical proximity is important. Some people need as much as three feet between themselves and the person they are talking to. If you don't know what's comfortable for the other person, just ask.
8. Gestures can mean different things to different people. In some cultures, waving your hand can say, "Good to see you," and in others, the same movement can express something derogatory. Learn to be sensitive to how people who you work with interpret your movements.
9. Smells, clothing, and color choices all send messages. Your perfume could be alluring, overpowering, or offensive. It could also make those with more sensitive noses sneeze. Our clothing says we're cool, we're conservative, or we're unemployed. Pay attention to how others react to your personal style and make sure you're not sending unintentional messages.
10. If you really want to get a good read on how you come across to other people, videotape yourself. If you don't like something you see, you have the power to change it.
Becoming aware of your ability to communicate nonverbally can stop molehills from becoming mountains and can help you navigate the most challenging conversations.
About Barton Goldsmith, Ph.D.
For more than two decades Fortune 500 companies, educational institutions, and government organizations worldwide have relied on Dr. Barton Goldsmith to help them develop creative and balanced leadership. He is a highly sought-after keynote speaker, business consultant and author. His columns appear in over 500 publications, including the Chicago Sun-Times, the Detroit News, and the Los Angeles Business Journal. Considered an expert on small business, he has spoken worldwide to groups of 10 to 5,000, and is in high demand for Keynotes, Training and Consulting. He may be contacted through his web site or at (818) 879-9996.
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